CORR210 Quiz 6

Instructions

There is a "print the quiz" button at the bottom of the quiz. You may print a copy to use as a worksheet before you attempt the quiz, and to record the correct answers afterward.

You should review all of your responses by scrolling the exam before you CLICK the "Submit Quiz" button. Once you have submitted the quiz, it is scored and you will be shown the points earned.

Note: When the quiz is submitted all current answers and the score are erased so only submit the quiz one time. The quiz is worth

Good Luck.

Please provide the following BEFORE you begin the quiz.

Your E-mail Address:

Your Name:

Student ID (last four digits):

Questions

1. People do not complain about work. True or False? ( a) True. b) False.	2. There is no need to have an employee complaint procedure. True or False? ( a) True. b) False.
3. Patience and tact should be used when handling grievances True or False? ( a) True. b) False.	4. A supervisor can improve morale through skilled handling of complaints. True or False? ( a) True. b) False.
5. Problems should be ignored until a formal grievance is filed. True or False? ( a) True. b) False.	6. Solving an issue in the early stages saves money. True or False? ( a) True. b) False.
7. The supervisor is responsible for only their actions. True or False? ( a) True. b) False.	8. Discipline is rooted in punishment. True or False? ( a) True. b) False.
9. Good leaders are respected and will be followed. True or False? ( a) True. b) False.	10. Those that follow good leaders know rules and standards help everyone. True or False? ( a) True. b) False.